Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another form of proof of purchase.
To start a return, please contact us at resilia.kontakt@gmail.com
If your return is accepted, you will be responsible for purchasing the return shipping label yourself. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can contact us at any time at resilia.kontakt@gmail.com
30-Day Satisfaction Guarantee
We believe in the effectiveness of our products. That’s why we offer a 30-Day Satisfaction Guarantee. If you are not satisfied after 30 days of daily use, we will refund your purchase price.
The following conditions apply:
- The guarantee may only be claimed on the 31st day after receiving the product — not earlier and not later.
- You must provide proof that you used the product every day for the full 30-day period, for example through daily photos, a journal, or comparable documentation.
- Contact us on the 31st day at resilia.kontakt@gmail.com and provide your proof of purchase together with your usage documentation.
- Without complete proof of daily use throughout the entire 30-day period, the satisfaction guarantee cannot be granted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at resilia.kontakt@gmail.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom-made products such as special orders or personalized items, and personal care products such as beauty products.
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us at resilia.kontakt@gmail.com
if you have any questions or concerns regarding a specific item.
Unfortunately, we are unable to accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the new item.
European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another form of proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at resilia.kontakt@gmail.com